okay i called samsung for repair and i could not understand a word the girl was saying.
well anyways do i have to send them my camera in a box or do they sne me the box?
please explain the process…
and how long will it take because i need it before may 21st
sorry send*

They want you to double pack the camera .. first place your camera in the original packaging the camera came in and then put that in second box with a lot of good packing around it.
Be SURE to have the RMA listed on the outside of the box and a slip of paper inside with your name, address, phone number and RMA
Have you tried samsung.com??